Edith
They damage my hair!
Avoid this place. Crystal (the owner) and Lauren are extremely unprofessional and do not take responsibility for their work. I paid $500 for a keratin treatment with Lauren a HUGE MISTAKE! Crystal originally quoted me $450 and claimed they had a ''professional'' who had done many keratin treatments, yet they could barely provide any photos of past work. During my appointment, Lauren RUSHED THE ENTIRE PROCESS, didn't properly wash my hair with clarifying shampoo, and seems annoyed when asked for it! I've had keratin treatment before (in a different places) so i know the correct steps - AND SHE DID NOT FOLLOW THEM! After finishing she demanded payment only through CASH or ZELLE to her personal account, which already felt suspicious. When I first washed my hair, it was EXTREMELY DRY, BRITTLE, FRIZZY, AND BREAKING OFF IN PIECES. Far worse than before the treatment. I sent Lauren photos, and she blamed my shampoo. (Which I've used for other Keratins with no issues) CRYSTAL (the owner) asked me to come in, saw the damage herself, and agreed over an after call to refound my money. THAT REFOUND NEVER HAPPENED. For 15 days Crystal IGNORED MY MESSAGES, made excuses, LIED ABOUT SENDING THE REFOUND, and could not provide proof. When I called for answers, she YELLED AT ME and accused me of harassment. She even claimed her Attorney would contact me. ANOTHER LIE. MY HAIR IS SEVERELY DAMAGED; I now have to pay for treatments to repair it, and I WAS NEVER REFOUNDED AS PROMISED. THIS BUSSINES IS IRRESPONSIBLE, DISHONEST AND DISRESPECTFUL. I DEEPLY REGRET GOIN THERE.
